1. What can be cancelled
Pro Monthly ($7.99/month) and Pro Yearly ($59/year) are recurring subscriptions and can be cancelled at any time. The Creator Pack is a one-time purchase with no recurring charges, so there is nothing to cancel.
2. How to cancel
- Self-service: open the "Manage subscription" link in any receipt email to reach the secure Stripe customer portal and click Cancel.
- PayPal: if you paid with PayPal, you can also cancel from your PayPal account under Settings > Payments > Automatic payments.
- By email: write to support@raveelo.shop from the email used at checkout. We confirm the cancellation within 1 business day (Monday to Friday).
Cancel at least 24 hours before your renewal date to make sure you are not charged for the next period.
3. When cancellation takes effect
Cancellation stops all future renewals. You keep Pro features and any remaining credits until the end of the period you already paid for, after which your account returns to the Free plan. You will receive an email confirming the cancellation and the date your access ends.
4. Refunds after cancelling
Cancelling does not automatically refund the current period. If you are within the refund window, you can request a refund as described in our Refund Policy.
5. What you keep
- Avatars you already downloaded stay yours to use under the license that applied when you exported them.
- Commercial rights for avatars exported during an active Pro subscription continue after cancellation.
- Unused monthly or yearly Pro credits expire when your paid period ends.
6. Cancellation by us
We may cancel a subscription if a payment repeatedly fails or if the account breaches our Terms of Service. If we cancel without cause, we refund the unused portion of the current period.
Contact us
Raveelo operates raveelo.shop. Questions about this policy can be sent to support@raveelo.shop. We reply within 1 business day (Monday to Friday).